User Experience is Not UI, Usability, or Customer Experience
User experience is becoming increasingly important in the tech and business world today. There isn’t a standard definition for user experience, however, and people often confused user experience with other terms. Below are 3 things user experience is not.
User experience is different from user interface
User experience design and user interface design are two words people often mix up. However, these two words should definitely not be confused with each other. While user experience designers figure out the steps of how a customer would use their product, user interface designers try to establish an emotional connection with the customers. In another words, UX designers get the users to their end goal of using a certain product in the simplest way possible, while UI designers add the fine-tuning touches to make the users feel good about a certain product. Sometimes, people view user interface as part of user experience since user experience can also be defined as all the aspects in which a user interact with a certain product.
User experience is different from usability
Usability is something user experience designers have to keep in mind in the process of their work. Usability is the effectiveness and efficiency in which users achieve a certain goal or goals in the process of their interaction with the product. However, whether a user was able to use the product successfully is different from whether or not he or she is satisfied with the product. That is where user experience comes in.
User experience is different from customer experience
User experience is product specific, while customer experience extends to the brand and to the whole company. As an example, a customer may be satisfied with a certain product he or she got from the store, but may be unhappy with the store due to bad customer services, long lines, etc. Both, of course, are important to a company and should be a company's focus if it wants to create a customer-centric business.
Sources:
https://careerfoundry.com/en/blog/ux-design/5-big-differences-between-ux-and-ui-design/
http://usabilitygeek.com/the-difference-between-usability-and-user-experience/
Top 10 Singaporean Dish
Singapore is known for its multi-ethnic culture, as a result of being close neighbors with many countries. Because of this, its food also contains multi-ethnic elements. Although small, Singapore is known for its food courts and hawker places that seem to be everywhere, with an abundance of cheap and delicious food.
Below are top 10 Singaporean dish that one must try when one visit.
- Hae mee
- Hainanese chicken rice
- Chili crab
- Satay
- Bak kut teh
- Nasi lemak
- Roti prata
- Kaya toast
- Hokkien mee
- Laksa
A Basic Intro to User Experience
User experience definition
There is no official definition for UX, or user experience, but it is basically the interaction between the user and the product. Does the user find the product useful? Usable? Desirable? Is the product findable? Accessible? Credible? These are all questions that a user experience researcher and designer has to figure out and answer.
A brief history of user experience
Some trace the history of user experience back as far as the Renaissance, if not earlier. They pointed to Leonardo da Vinci’s (failed) attempt to design a kitchen with conveyor belts and the first sprinkler system. Although it was an unsuccessful attempt, it hints at user experience design practices from later on.
In 1995, Don Norman, an electrical engineer and cognitive scientist, first incorporated the term “user experience” into a job title when he joined Apple to help with the research and design of its upcoming line of human-centered products. He asked to be called “User Experience Architect.” He also wrote a book, “The Design of Everyday Things,” that hugely influenced designers today.
In 2007 Steve Job unveiled the iPhone, claiming it to be far easier to use than any other smartphone at the time. Led by Apple, many other businesses began to recognize the importance of user experience design. From there, the discipline grew and designers today are in high demand across various fields.
Fields UX draws from
User experience is mainly applied and associated with the tech field. The technology itself may be complicated, but through UX designers, the user-product interface is simplified so that users have no need to know the complex designs behind the interface. A UX designer does not have to be a computer scientist, but he or she needs to know the basics of CS, including some technical terms. They should also have some statistical skills, as UX research often involves A/B testing. Other fields the UX discipline draws from include arts, social science, and many other disciplines.
